Request to cancel order

Canceled orders will only be processed during standard business hours (9am-2pm PST) and cannot be processed on federal holidays (or other widely recognized holidays).
There is no fee to cancel your order unless your product has shipped. On heavy items like saunas, fees to re-consign (or return) once shipped can be several hundred dollars.
Tracking numbers can take up to 48-business hours (or more) to be produced. This means your order may have already shipped even if tracking information has not been provided or populated via the shipping company tracking system.
If it is determined that your order is in transit or scheduled for shipment, you are responsible for covering all costs associated with the canceled order. This includes, but is not limited to, shipping costs, re-consignment fees, re-stocking fees, and credit/payment transaction fees.
Once your order has been officially canceled, you will receive an email confirming all details related to the cancelation.
Additional terms & conditional apply found on shipping, return & cancellation page.

After you have reviewed the information above and you still need to continue with your cancelation, please email: sales@GoldenDesignSaunas.com