Original Purchase Details (replacement parts)

Was your original purchased made onĀ this website?

Why it matter?

When you purchased from the network of our authorized resellers, your dealer would have access to important order information we'd need to validationĀ before we'reĀ able to issue replacement. Additionally, in the event reimbursement or refunds are to be issued, it's only possible to obtain refund(s) via the merchant in which the original transaction is associated with. Therefore, if your information cannot be found in our sales system, you'll be informed to contact the dealer you purchased from.

Ā Select "Yes" if Select "No" if
Your order # starts with GDS
(example: GDS #1234)
You purchased your sauna from a different website or authorized reseller.